"Not everything that can be counted counts, and not everything that counts can be counted"
-Albert Einstein
This quote has been a favorite of mine - for a long time.....even before the small company I worked for merged into a bigger one........which then bought an equal of size........
......and I was now working for a monolith - that managed by the mantra, "If it can't be measured, it can't be managed."
No knocks on the monolith - but there is a huge component missed in the "measured/managed" motto.
In the end - it's the people that work for you that matter....and it's a distinct advantage a smaller business....a more democratice organization....will always have over the Corporate Behemoth.
Think of your own family - can you measure, "Love"? Yet, what is the bedrock to that "organization"?
Why is that? - because it is very important to the individual
In a large organization - not only is there no love, you can't even SAY the word.
I was surprised to get a look once - at an HR program that was being prototyped...."Employees: Love em or Lose em".
Did I say surprised? - how about astounded? The Monolith was actually going to roll something using the "L word" with their employees?........
........and the program was never rolled - Shocking....news at 11.
How about "the little things" - can you measure them?......perhaps....but, to do it, would require such quantification of minutae that people spend all their time COUNTING rather than DOING (a condition of much frustration to many managers today).
Measurements are important - but they will never be all important because you can never measure "that special something" that someone has.....or can do for you.....never.
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